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Frequently Asked Questions

• What if I forgot my password?

  If you have forgotten your password or cannot log in, please use the “Lost Password” link on our login page. Alternatively, please feel free to contact us for a manual reset.

• How do I update my address, email, or credit card?

  Please sign into your My Account page and click the “Edit Profile” menu link. To update your credit card, please use the “Payment Information” menu. You can also contact us to make changes to your account.

• How do I cancel my subscription?

  To cancel your subscription’s automatic renewal, select the “Payment Info” menu from your account page. Depending on your subscription type, you will still receive any print issues you are owed and/or will retain access to our online content until the end of your current subscription period, after which you will not be billed again. To cancel immediately, please contact us.

• How do I change my subscription plan?

  If you wish to change your subscription plan, please contact us.

• When are new issues published?

  Our publishing schedule varies, but generally, digital issues are released near the beginning of each month. For print subscribers, our magazine usually arrives around the middle to end of each month. Unfortunately, mailing times are subject to USPS delays during holidays or inclement weather. International orders may take up to one week longer for delivery.

• My physical issue is damaged or never arrived. How can I get it replaced?

  If there are any problems with delivery of your issues, please do not hesitate to notify us. We do offer free replacement or reimbursement for issues lost or damaged during delivery.