BEWARE OF FRAUDULENT SUBSCRIPTION
Track & Field News does not hire outside agencies to solicit your subscription renewal. Make sure to send your renewal payment only to 2570 El Camino Real, Suite 220, Mountain View, CA 94040.
Recently a number of our subscribers have been solicited for subscriptions renewals by a company called Publishers Services Exchange. This company has operated out of several states and under a variety of names in the past, such as Associated Publisher Subscription Services, United Publishers Network, Publishers Consolidated Subscription Services, American Consumer Publisher Association, Orbital Publishing Group, etc. These bogus companies are not authorized to solicit your renewal nor can they fill your order. Many of our subscribers have been fooled by their mailing piece which looks very much like our own renewal notice.
When fraudulent agencies get your money for a product they can’t deliver, they often offer a substitute product instead. Note that you are not required to accept any substitution of the subscription you originally purchased and are entitled to a full refund. You are also not obligated to pay any kind of “service fee.”
If you paid for your subscription with a credit card and are unable to obtain a refund, your credit card company should be able to assist by crediting your account and issuing a charge back to the vendor. This can usually be accomplished with a call to your credit card company’s toll-free customer service number.
If you have paid for a product to be delivered through the mail, which you have not received and have been unable to obtain a refund, you may file a complaint with the U.S. Postal Service. Attn: Mail Fraud, Criminal Investigations Service Center, 433 W Harrison Street, Room 3255, Chicago, IL 60699-3255. For a printed version of the complaint form visit https://postalinspectors.uspis.gov/radDocs/ps8165.pdf. You may also file a complaint online through their website at https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx.